Intercom
Module

Deliver better service, faster. The Intercom module is your central hub for understanding customer interactions across all parking locations. It equips your team with the tools to optimize response times, identify common issues, and improve the customer experience — all while enhancing operational efficiency.

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All your data live
in one dashboard.

Details on Intercom

Get a detailed view of intercom usage across your locations. This overview highlights call volumes, peak times, and resolution status—giving you the insights needed to improve customer support response, identify recurring issues, and ensure a smooth user experience at your charging stations.

Which insights you may expect on Intercom

Key Performance Metrics

Get a clear, high-level view of your parking operation at a glance. These KPIs brings together the most important metrics from your dashboard so you can quickly investigate the performance of customer engagement through the intercom.

Integrations

Stop flying blind.
See what's really happening.

We provide you with all the necessary tools to investigate the key metrics for Intercom Systems. From call times to wait times, to peak usage and downtimes. All in one platform. No more duct-taped spreadsheets. No more manual checks. Just clarity.

Features

Works even better when paired with

our Features.

The real magic happens when you pair our advanced features with the Transactional Data Module. Combined with AI-driven tools and dynamic pricing optimization, your parking strategy transforms into a high-performance system—agile, efficient, and customer-focused.

AI Parking Assistant

Ask away: ‘What’s my busiest hour?’ ‘Where’s revenue tanking?’ Our Generative BI Module listens, then builds dashboards on the spot.

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Apply Your Own Branding

Customize the logos and color scheme to match your brand.

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A selection of insights on Intercom

An integrated web of systems with a background of a street with parked cars.
Calls per Location

Monitor all incoming and outgoing calls across your network to gain insight into user support demand. This view helps you track call volumes, peak hours, and resolution rates—allowing you to improve service responsiveness, allocate support resources effectively, and identify recurring user issues.

A futuristic image of a lock with a background of a street with parked cars
Total Amount of Calls

Track the total number of calls received across all locations. This metric provides a clear view of overall support demand, helping you measure user engagement and identify trends in service usage over time.

A web of integrated systems with a background of a street with parked cars.
Average Call Duration

Understand how long support calls typically last. Analyzing average and total call duration helps assess support efficiency, identify complex issues, and improve the overall user experience.

All kind of different graphs and integrated systems with a background of a street with parked cars
Maximum Call Duration

See the longest recorded call within your network during a specific time period. This metric helps identify exceptional cases that may indicate complex user issues, technical challenges, or support inefficiencies—providing opportunities for process improvement and training.

Discover the other
Modules.

Built to plug in, switch on, and scale fast. Each module does the heavy lifting in its own lane—together, they give you one clean, connected system.

Reservation Systems

Module
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Increase revenue and reduce congestion with insights into reservation patterns.


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Enforcement and Patrol

Module
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Gain insights into citations and collections to deploy your team smarter.

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EV Charging Infrastructure
Module
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EV drivers are your future—don’t lose them to dead chargers. This module tracks every plug-in, showing usage spikes and downtime.

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Transactional Data

Module
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Our Transactional Data Module pulls every entry, exit, and payment into one crystal-clear view.

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Equipment Performance
Module
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This module tracks every glitch and uptime stat, per lane, so you fix gear before it fails—and keep cars moving and their journey seamless.

Learn more
Contract Parkers
Module
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Simplify your recurring revenue management and track every signup and cancellation of your monthly contract parkers.

Coming soon

Components and Functionality

Cloud and On-prem

Use the same processes to scan data in all locations.

Distributed Scanning

Use satellite scanning nodes to process data in residency regions or cloud locations.

Read more about our Data Security Platform and core technologies

Explore DSP

Virtually no false positives.

DataStealth is built for enterprise. With fast and easy integration that’s as simple as updating your DNS.

Data Lineage

Classification of not only where sensitive data is located, but also related objects and copies.

API, Demand, or Scheduled

Initiate scans via API integrations, on-demand, or scheduled to run off-hours or on a regular schedule.